Editing SimSig:House Rules
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In an arranged session, there may be a need for other operational staff to communicate with you. For example, a driver of a train, a track worker, station managers, users of level crossings, etc. In each of these cases, the signaller should take the lead role in the call. If the caller starts with the phrase "This is an emergency call" or similar, you should immediately put all of your focus onto the call as (in real life) it could have immediate life threatening consequences not to. The caller should confirm they are communicating with the correct person. You should ensure that you know: who the caller is and their role, where they are calling from, how to contact them back, what the incident is, where the incident is, what action needs to be taken. You should repeat back what you have been told afterwards to ensure you have correctly understood the information given and that you and the caller have come to a correct understanding of what needs to be done. | In an arranged session, there may be a need for other operational staff to communicate with you. For example, a driver of a train, a track worker, station managers, users of level crossings, etc. In each of these cases, the signaller should take the lead role in the call. If the caller starts with the phrase "This is an emergency call" or similar, you should immediately put all of your focus onto the call as (in real life) it could have immediate life threatening consequences not to. The caller should confirm they are communicating with the correct person. You should ensure that you know: who the caller is and their role, where they are calling from, how to contact them back, what the incident is, where the incident is, what action needs to be taken. You should repeat back what you have been told afterwards to ensure you have correctly understood the information given and that you and the caller have come to a correct understanding of what needs to be done. | ||
When speaking, all digits should be individually spoken and letters given using the [[ | When speaking, all digits should be individually spoken and letters given using the [[w:NATO_phonetic_alphabet|phonetic alphabet]]. In the event of an error being made during the read back, you should immediately interject with the word "Correction" and correct the other party. | ||
==== Example Communication ==== | ==== Example Communication ==== |