Editing SimSig:Service Controller

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During our [[SS:S|SimSig Sessions]] a number of different faults, failures and other incidents may occur - just like on the real railway. All of these events can have a negative impact on the train service and need to be dealt with in an appropreat way. During our Saturday [[SS:S|SimSig Sessions]] there will be several people who will act as Service Controllers who are responsible for coordinating the response to disruptive incidents. During our Saturday sessions, we aim to have dedicated controllers who will not be signalling trains and will instead respond to disruptive incidents and draw up a service recovery plan, during ad hoc sessions depending on the number of players there may be a dedicated service controller, or the host of the simulation may simply carry out this role alongside signalling trains. Controllers for formal games, like hosts, are appointed by invitation based on their contributions to previous simulations and after demonstrating a suitable level of ability, those interested in being considered for helping out with Control should add their names to the Community section of the [[SS:S|SimSig Sessions]]  page.
During our [[SS:S|SimSig Sessions]] a number of different faults, failures and other incidents may occur - just like on the real railway. All of these events can have a negative impact on the train service and need to be dealt with in an appropreat way. During our Saturday [[SS:S|SimSig Sessions]] there will be several people who will act as Service Controllers who are responsible for coordinating the response to disruptive incidents. During our Saturday sessions, we aim to have dedicated controllers who will not be signalling trains and will instead respond to disruptive incidents and draw up a service recovery plan, during ad hoc sessions depending on the number of players there may be a dedicated service controller, or the host of the simulation may simply carry out this role alongside signalling trains. Controllers for formal games, like hosts, are appointed by invitation based on their contributions to previous simulations and after demonstrating a suitable level of ability, those interested in being considered for helping out with Control should add their names to the Community section of the [[SS:S|SimSig Sessions]]  page.
== Role and Responsibilities ==
As with the real railway the controllers exist to provide strategic control of the network and manage the train service over a wider area than signallers can. They are responsible for making decisions on how to respond to incidents and events that may disrupt train services and to draw up a plan to help recover service once disruption has occurred. While controllers will be looking at the train service and may be able to spot a issue they also have other tasks to complete and it is vital that signallers pass on information about incidents and delays so they can be address. The principal roles of the service controllers are:
* To arrange for assistance to be sent to an incident as requested by the signaller and appropriate to the incident.
* Amend the train plan as needed to minimise the disruption to passengers during an incident and to recover normal service as soon as possible after an incident ends.
* Disseminate information about the overall strategic response to an incident to the area they are responsible for.


== Disruption Management Communications ==
== Disruption Management Communications ==
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