SimSig:Service Controller

During our SimSig Sessions a number of different faults, failures and other incidents may occur - just like on the real railway. All of these events can have a negative impact on the train service and need to be dealt with in an appropreat way. During our Saturday SimSig Sessions there will be several people who will act as Service Controllers who are responsible for coordinating the response to disruptive incidents. During our Saturday sessions, we aim to have dedicated controllers who will not be signalling trains and will instead respond to disruptive incidents and draw up a service recovery plan, during ad hoc sessions depending on the number of players there may be a dedicated service controller, or the host of the simulation may simply carry out this role alongside signalling trains. Controllers for formal games, like hosts, are appointed by invitation based on their contributions to previous simulations and after demonstrating a suitable level of ability, those interested in being considered for helping out with Control should add their names to the Community section of the SimSig Sessions page.

Disruption Management Communications

One of the most important roles of a Service Controller is to diseminate information to the Signallers about what actions are being taken to respond to an incident. In order to manage incidents effectively, we use a Disruption Management and messaging format based on that used by Network Rail and Train Operating Companies to enable our Service Controllers to manage disruption on their networks. Verbal communication between Signallers and Service Controllers is available during simulations using our Railway Operating Centre webapp which is powered via our Discord server.